Second Customer Interview Script - Interactive IT Product Dev Course

I. Introduction

Opening

“Thank you for meeting with us again. Today we want to get your feedback on our prototype and validate our technical approach.”

Agenda Review

“We’ll focus on:

  1. Detailed prototype feedback - Alina
  2. Quality attributes review - Arsen
  3. Strategic development plan - Daria
  4. Technical architecture - Vladimir

II. Interactive Prototype Deep Dive

Prototype Demonstration

[Share Figma screen and walk through key screens]

Critical Feedback Questions

Missing Functionality:

  1. “Looking at the student progress dashboard, what functionality or features are missing from this prototype that you currently use in the spreadsheet?”
  2. “When TAs grade assignments, what specific tools or information do they need that isn’t shown here?”
  3. “What administrative functions do you perform regularly that aren’t represented in this prototype?”
  4. “Are there any reporting or export capabilities you need that we haven’t included?”

Workflow Gaps:

  1. “Walk us through a complex grading scenario - what steps would be difficult with this interface?”
  2. “What information do you need to see at a glance that would require multiple clicks in this design?”
  3. “When multiple TAs work simultaneously, what coordination features are missing?”

III. Backlog

Open repository and give story points

IV. Conclusion

Summary of Key Insights

  • [List key missing features identified]
  • [List quality attributes to add/adjust]
  • [Next steps]

Final Check

  • “Is there any critical functionality or quality aspect we haven’t discussed?”
  • “Who else should we show this prototype to for additional feedback?”